Re: [Thinkpad] T30 disk failing?

Should he expect IBM/EZServe to do anything about it, Ray? It's a refurb from Mack Camera,
probably off-lease without any IBM warranty. His warranty is from the vendor.

Deanna

----- Original Message -----
From: "Ray Bayles" <>
To: "Jonathan Byrne" <>
Cc: "Thinkpad ML" <thinkpad@stderr.org>
Sent: Friday, July 16, 2004 00:02 AM
Subject: Re: [Thinkpad] T30 disk failing?

> Classic evidence of Bad hard drive. Get a nuther one, install OS and
> software on the nuther one here in the states and send it to her via
> Federal Express. Hurry. She probably needs it Monday. IBM will probably
> OK it based on what you have told us, or hopefully you recorded the
> sound. Call EZServe
>
> Ray Bayles
>
>
> Jonathan Byrne wrote:
>
> > A couple of months ago, I bought a T30 for my wife (new factory
> > refurb), which she now has with her halfway around the world and
> > will be there for a few months. And the machine is dying.
> >
> > The symptoms:
> >
> > - Makes a regular, audible knocking sound (loud enough that I could
> > hear it over the internal microphone via Yahoo Messenger voice)
> >
> > - Crashes after 3 - 5 minutes. Apparently a BSOD followed by power-down.
> > It does this after three to five minutes of operation, usually. Never
> > much more. It does it even in a well air-conditioned area while sitting
> > on a hard surface.
> >
> > Error message, as much as she could copy before shutdown:
> >
> > A problem has been detected and Windows has been shut down to prevent
> > damage to your computer. KERNEL_STACK_INPAGE_ERROR. If this is the first
> > time you've seen this stop error screen, restart your computer. If this
> > screen appears again, follow these +steps:
> >
> > Check to make sure any new hardware or software is properly installed.
> > If this +is a new installation, ask your hardware or software manufacturer
> > for any +windows updates you might need.
> >
> > If problems continue, disable or remove any newly installed hardware or
> > software. Disable BIOS memory options such as caching or shadowing. If
> > you need to use safe Mode to remove or disable components, restart your
> > computer, Press F8 to select Advanced Startup Options, and then select
> > Safe Mode.
> >
> > Techniical information:
> > ***STOP:0x00000077 (0xc000000E,0x000000E,0x00000000, 0x002D6000)
> > Beginning dump of physyscal
> >
> > And that's as far as she got. It's fairly certain that the next word
> > would have been "memory." It went black at that point.
> >
> > No new hardware has been installed, it's as-delivered (included a mini-PCI
> > wifi card). No software has been installed, except a game her brother
> > put on (warez, of course; they're Viet Nam). She has tried to remove it,
> > but the uninstaller seems foobar. That probably is unrelated, but you
> > never know with SE Asian CD shop software. She wouldn't have let him
> > put it on, but she wasn't there when it happened :-p
> >
> > The two possibilities that come to mind are CPU fan (CPU is a P4-1.6 GHz)
> > or the disk. This post:
> >
> > http://zurich.csail.mit.edu/hypermail/thinkpad/2004-05/0508.html
> >
> > tends to indicate that it's the disk.
> >
> > Getting her to acquire and try any disk diagnostic software is not
> > in the cards. My wife is brilliant and has a very high IQ, but computers
> > just aren't her thing and she has our toddler and infant to care for
> > and they both have colds and so does she, now. So, I have to troubleshoot
> > with nothing but the forgoing.
> >
> > James, Bruce, any other experts, what's your best guess on the thin
> > evidence provided? Disk? It's got a three-year warranty visa Mack
> > Camera (which I have, since purchasing the machine, heard a few
> > negative comments about), so it looks like my next stop is going to
> > see if they can have it fixed overseas or if she has to bring it back.
> > It was called and international warranty, but not everyone has any
> > place as far away as Viet Nam in mind when they say that. I'll keep my
> > fingers crossed.
> > TIA for whatever guess you can proffer. Wrong ones will be held against
> > no one, right ones will be deeply appreciated :-)

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Received on Fri Jul 16 02:24:18 2004